Turup 29
Data Deletion Instructions
You can request deletion of your Turup 29 account and the personal data associated with it at any time. There is no charge for a deletion request and no reason is required.
How to request deletion
Send an email to
support@shamrocks.games
with the subject line
Turup 29 Data Deletion Request.
In the body of your email, please include:
- The email address or login method you used for Turup 29 (for example, Facebook, Google, or email/password). This is how we identify your account.
- A short confirmation that you want your account and associated data deleted.
Verification
To protect your account we may need to verify ownership before we can complete the request. We typically do this by sending a confirmation email to the address linked to your account, or by asking you to send the request from the same email address that is on file. Once verification is complete, we begin processing the deletion.
What gets deleted
- Your Turup 29 profile (display name, avatar, login identifier).
- Your game-related personal data (rating, match history rows tied to your account, tournament entries).
- Your friend requests and friendships.
- Your player progression (coins, XP, profile level).
- The push-notification token registered for your device.
- Your saved server-side preferences (such as locale). Device-local audio and onboarding state are cleared by you — see "Local app data" below.
What may be retained
Some records may be retained where this is required by law, by our app-store partners, or where they are needed for security or fraud prevention. Anti-cheat / audit logs of in-game actions and diagnostic logs are kept for around 90 days. Anonymised match records (so other players' scores remain intact) are kept indefinitely. Billing records — the one-way-hashed purchase token and entitlement records we must keep for tax and accounting purposes — are retained as legally required. Copies in our hosting provider's backups age out on the provider's rolling backup window. Where data is retained, identifying details are removed wherever possible.
Timing
Deletion is processed after we confirm the request is from the account holder. You will receive an email confirmation once the deletion has been scheduled. We acknowledge requests within 5 business days, and deletion is completed within 30 days of verification.
Local app data
A small amount of preference data (language, sound settings, onboarding state, and a per-device guest identifier) is cached locally on the device you used to play. You can clear this yourself at any time by signing out and clearing the browser / app's site data for Turup 29.
Questions
If you have any questions about this process, or about how Turup 29 handles your data, please email support@shamrocks.games.